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Frequently asked questions


  • Have you received my return?

    If you have used our return labels via DHL Express, you can always search for the package number at DHL Express and see if the package has arrived at the store.
    Please note that you will not receive a confirmation that your return package has reached the store. You will first receive a message about your return when it is processed by the physical store and the amount is refunded to you.

  • Is an item being returned free to ship?

    We always offer free returns if you use the supplied DHL Express label included in your package.
    If you wish to ship your goods back with other shipping companies, we will unfortunately not cover your shipping costs.

  • May I ship my package back with other shipping companies?

    Of course, it's up to you, which company you use to send your package back with. However, we only offer free returns or exchanges if you use the provided GLS label.
    Regardless of how you return your package, we always recommend sending the package from a parcel shop or post office, where you can receive a receipt that you have shipped the package.
    If you do not have a receipt for shipping, then unfortunately we can not request the package or refund the amount if the package is lost.

  • Can I send my package back from my workplace?

    It's up to you where you send your package back from.
    However, we always recommend that you send the package from a packet where you can get a receipt that you have submitted the package.
    If you do not have a receipt for shipping, then unfortunately we can not request the package or refund the amount if the package is lost.

  • I want to exchange my purchase for completely different product. How do I do it?

    We can easily understand if you have found more things on our website as you wish.
    Since consists of various physical stores, we are unable to offer you a change of item to other items on our website.
    Instead, just send the item back to the store and place a new order for the item you want instead.

  • I want to switch the size or color. How do I do it?

    At we offer that you can completely change your item to the same model in a different color or size.
    Via our return form you can create your exchange. Once you have filled in all the fields, you can enter the field "What do you want?" Choose that you want a different size. Down in the Comments box, "Why do you return the item?" you must type the size or color you want the goods switched to.
    You can create your exchange here:

  • There was no return label included in my package. How do I return?

    When you wish to ship a return, you must always fill out our return form.
    If you have not received a return label in your package, your return label will also be sent to your email address once you have completed the form.
    You can fill out the form here:

  • I have an item that I want to return. Where should I send it?

    Your return item must be returned to the store from which it was shipped. There is always a return label in your package with the return address of the store.
    Please note that your return label must be activated via our return form before you can use it. You can register your return here:
    Always remember to receive a receipt from the place of delivery so you have proof that your return package has been shipped.


  • Where will my goods be shipped from?

    When shopping at, you shop at physical stores around UK. Your goods are therefore sent to you directly from physical stores around the country.
    If you have ordered items from several stores, your ordered items will therefore come in multiple packages. Therefore, you can also find that your goods are not delivered the same day but over a few days.
    Some items can also be purchased from stores in our surrounding countries. Here you can expect an increased delivery time.

  • Where is my order?

    Your order will be sent to you from our physical stores around the country and you will always receive a tracking number for DHL Express so you can follow your package.
    Please note that it may vary when during the day the different stores pick up their packages from DHL Express, so it may take up to two days before you can track your package. If it takes longer, please contact or the store so we can check when the package has been shipped. Please note that DHL Express does not deliver packages on weekends or bank holidays.

  • What delivery options do I have?

    We always send our packages via DHL Express. For total purchases over 45£, we deliver free to the nearest DHL Express package shop or to your workplace.
    For purchases of less than 45£, you pay £2,50 for shipping with GLS.
    Regardless of the size of the order. Please note that DHL Express does not deliver packages on weekends or bank holidays.
    Always bring your valid ID and package number to pick up your package.

  • How do you deliver my products?

    Your products will be delivered to your nearest store or at your home address. You receive your items either in bulk or in separate packages - this depends on how many and which stores you have purchased products from.

  • How long is your delivery time?

    We will ship your packages within 1-5 business days after you receive your final order confirmation.
    You will receive an email with a package number when your package(s) are shipped from our stores. Please note that it may take up to two days before your package is registered with DHL Express. You should also be aware that DHL Express does not deliver packages on weekends or bank holidays.


  • How can I change my order?

    Once you've placed an order on, we're sorry, we're unable to change your order as the order has already been forwarded to our physical stores.
    If you have not received your final order confirmation, we may still be able to cancel your order.
    Unfortunately, once your order has been verified by the store, it is no longer possible for us to remove items or cancel your order.

  • Why did I only receive some of my order?

    Since collaborates with physical stores around the country, your items may be delivered to you from several stores. You can therefore receive your items individually if they come from several different stores.
    You can always check your order confirmation, where your items are shipped, and follow the different packages through the tracking numbers provided.

  • How do I make a claim on a product?

    You can advertise by contacting us through email
    Depending on the specific situation, you will receive further instructions.
    When you return the item, please ascertain as much as possible what the problem is. The item must always be returned to the store you have received the item from.
    Remember that the item must always be sent in the proper packaging and receive a receipt for dispatch. You own the responsibility for the package / goods until our receipt. Therefore, save mail receipts incl. Information on shipping costs and, if applicable, track and trace number.

  • Why has my order been canceled?

    We are sorry if one or more items on your order has been canceled.
    Since consists of physical stores, unfortunately, our stores may have to cancel one or more of the items you ordered.
    This is because the item may have been sold in your physical store at the same time as you have placed the order and the warehouse has therefore not been updated.

  • Why did you withdraw money for a canceled item?

    First and foremost, we are sorry that you have canceled an order.
    If your order is canceled, we have luckily not deducted the amount from your account yet.
    In some cases, the amount will be reserved for your account. If that happens, please contact customer service and we will try to get your bank to release the amount. However, we note that not all banks are able to do this. If the bank can not release the amount, it will be reserved for 30 banking days before it is released automatically.

  • How do I cancel my order?

    As soon as the order is placed in the system, we will send it to the retailer who resells the product. The shop will then process it as soon as possible.
    Therefore, if you would like to cancel your order we recommend that you always call us at 88 80 86 86 so we can cancel the order before being processed by the store.
    Please note that we will not be able to cancel your order if the store has processed it. Instead, see the section about return.


  • How does miinto work? is an online webshop that provides sales for over 300 physical stores distributed in UK and other surrounding countries.
    When you order an item, your order will automatically be forwarded to the store you ordered the item. Our stores always have 48 hours to approve your order, so it may take up to two days to receive your final order confirmation. The item will then be shipped immediately.

    If a store can not deliver the product, your order will automatically be forwarded to the stores that carry the same product. In this case the price will remain the same.

  • What happens if a product is sold out?

    As we collaborate with physical stores, unfortunately, your item may be sold in the physical store at the same time as you placed your order on If that happens, you will receive a message about this via email and of course we will not deduct the money from your account.
    If you want to know if the item is back in stock, contact the store that sells the item. In some cases, the store can get the item home to you. You can find information about the store under the product image.

  • Can I try the product before I order it?

    If you find a product on our website that you would like to see or try before ordering, you are welcome to visit one of our physical stores. You can see under the image of the product which of our stores has the item in stock.
    Unfortunately, it is not possible to get past our headquarters in Copenhagen and try the goods, as we have no inventory at the address.

  • Where can I find more information about a product?

    As we work with a lot of stores around Europe, our customer service can not always answer specific questions about the individual products at You are always welcome to contact the individual store so that they can guide you trough the different products.
    Each product on the website will always list which store has the item in stock and a phone number to the store.

  • How do I get in touch with a store?

    You can get in touch with our stores by finding the desired item on the website. Here it will appear on the image of the product which of our stores has the item in stock.
    You can either call directly to the store or send the store a message via the form below the product.

  • Special pricing

    On miinto you shop from different shops, brands and designers.

    We always aim to offer you the best available prices.

    However, you might experience varying prices on the same item, as all prices are determined by each individual miinto-partner.

    This means that the price is depending on which miinto-partner has the wanted item in stock.

    You will see the lowest available price on an item, by choosing size and color variant of your wishes.


  • How do I add a voucher or gift card?

    If you have been lucky enough to get a discount or gift card for, you can add the code in the box "Do you have a gift card?" when you go to checkout. On your phone the field is located at the top of the screen, and on your desktop at the bottom in the right corner.

    Be sure to check that your discount has been listed on the order before you make the payment.
    Please note that you can only use one code per. order and therefore unfortunately can not combine both gift cards and discount codes.

    Gift certificates issued by Miinto ApS have a validity of 1 year from the issue.

  • How do I pay by invoice or partial payment?

    In cooperation with the company Collector Credit AB we offer that you can pay via invoice and partial payment.
    When you choose invoice / partial payment, you will get your goods home before you pay. You can then choose to pay the full amount at one time or split the payment into smaller parts.
    You can only order to your registered address in the Population Register when choosing an invoice or partial payment and you must be at least 20 years old when placing the order.
    Once you have received the invoice, you can choose to pay for a maximum of 12 months by paying the lowest amount charged to the invoice.


Customer service

  • How do I contact customer service?

    If you need to get in touch with us, you can always call our customer service on phone 8880 8686 or write to
    Please keep your order number ready so we can help you best.
    Opening hours:
    Monday - Friday 10.00-16.00