Returns • Register your returns fast and easily here

Return items

If they do not fit, you have 14 days to return your unworn items. Fill out the form below to register your return.

Where can I find my order ID?
Your Order ID can be found on your order confirmation, top right corner. You have received your order confirmation through email and in the parcel.
Until when can I return?
If you wish to return, you have 14 days to register the return of the product(s), from the day you received your order.
Is it possible to exchange a product?
It is not possible to directly exchange a product. Instead you are welcome to return the product, and then place a new order. Please note that you have 14 days to register the return of the product(s), from the day you received your order.
Is it free to return?
When you exercise your right to return, we will supply you with all return labels needed. A return shipping cost of £10 per item will be applied, the cost will be visible in the return overview before submitting the return form. In case you have received a damaged or wrong product, please ensure that you take pictures of the products before shipping the return.
When will I get my money back?
As soon as the shop has received your return, you will receive an email confirming your return has been processed. After this you can expect to receive your refund within 1-5 bankdays.
Return process

1. Register the items that you wish to return

2. Pack the items you wish to return in the bag or box the product came in. All items must be in original packaging and condition, and tags must not have been removed

3. Cut off the return slip and enclose it in the parcel with the product(s) to return

4. Stick the return label on the parcel. Please avoid using brand packaging eg. shoe boxes as shipping material. Feel free to reuse the Miinto box or bag as received upon delivery instead.

5. Drop off the parcel within 14 days

6. Get your money back

If you are returning a DHL Express parcel, they offer free home pickup. Book a timeslot here. Find the instructions on how to book a pick up her.

Return items

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